After the payment of your evaluation plan is officially confirmed, you will receive an email with the login details to access your evaluation. Once this information is emailed to you, the sale will be final and no refund will be issued due to the instantaneous nature of the program.
For our 1-Step traders are paid purely based on their simulated performance during the experienced trader stage. We do not provide refunds after evaluations are passed.
For 2-Step traders, there's a 120% refund policy at the time of their first withdrawal. This means they'll get reimbursed the evaluation fee plus an additional 20% along with their first withdrawal. However, if the trader gets their funded account but loses their capital or receives any violations before the first withdrawal, this policy doesn't apply.